
Unlocking New Possibilities with TimeZest’s API
MSPs and the tools they use are getting smarter, and the number of customers and
Dispatchers have to know which techs can resolve a given issue, gather customer availability, and determine which tech to assign to balance your helpdesk workload.
Free your dispatcher to work on higher value tasks – simply define teams in TimeZest and we’ll allocate meetings to the right tech, every time.
TimeZest supports Service and Project Teams, which are managed in ConnectWise Manage, and TimeZest-Defined Teams, which you create in TimeZest by selecting which members belong to it.
Team Scheduling eliminates the challenges of individual tech scheduling by providing a team of techs for your customers to select and book with. To match your helpdesk configuration, group your techs by support tier, pod, or skill set.
Just as with scheduling for individuals, TimeZest will take these important factors into account with scheduling.
Optimize the scheduling of support appointments without ever leaving your workflow.
Get everyone you need at the best time for everyone.
Customize buffer times to allow for travel or pre-meeting prep to maximize your appointment.
From times of day to meeting length, you can customize your availability down to 15-minute increments.
Never do the east coast/west coast/mountain time math again by keeping everyone in their local time zone.
Incorporate your own brand and colors into TimeZest for a seamless client experience.
MSPs and the tools they use are getting smarter, and the number of customers and
Remotely deploying equipment like workstations, switches, and the like from your MSP to a client
You don’t want anything getting in the way of providing excellent service to your clients—especially