Let TimeZest find the right tech for the job

Dispatchers have to know which techs can resolve a given issue, gather customer availability, and determine which tech to assign to balance your helpdesk workload.

Free your dispatcher to work on higher value tasks – simply define teams in TimeZest and we’ll allocate meetings to the right tech, every time.

Top ways MSPs use TimeZest’s scheduling automation to effortlessly schedule with teams

Support Multiple Types of Teams

TimeZest supports Service and Project Teams, which are managed in ConnectWise Manage, and TimeZest-Defined Teams, which you create in TimeZest by selecting which members belong to it.

Get The Right Tech

Team Scheduling eliminates the challenges of individual tech scheduling by providing a team of techs for your customers to select and book with. To match your helpdesk configuration, group your techs by support tier, pod, or skill set.

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Plan for Business Hours, Holidays and Third Shift

Just as with scheduling for individuals, TimeZest will take these important factors into account with scheduling.

Feature-packed scheduling solution designed for MSPs

100% PSA Integration

Optimize the scheduling of support appointments without ever leaving your workflow.

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Real-Time Availability

Get everyone you need at the best time for everyone.

Buffer Times

Customize buffer times to allow for travel or pre-meeting prep to maximize your appointment.

Custom Availability

From times of day to meeting length, you can customize your availability down to 15-minute increments.

Time Zones Made Easy

Never do the east coast/west coast/mountain time math again by keeping everyone in their local time zone.

Brandable

Incorporate your own brand and colors into TimeZest for a seamless client experience.

Hear from our community
of 1,000 plus MSP clients

Simple. Elegant. Functional. Of the hundreds of ConnectWise add-ons that aim to make our lives easier, TimeZest actually delivers 100%. Clients love it and our staff does too.

Bas van NunenAlliance Business Technologies Brisbane, Australia

TimeZest has completely removed the headache of back-and-forth scheduling emails. It is a brilliant solution which has improved efficiency for many departments. Very little setup time and extremely easy to manage. We are so happy with TimeZest!

Erin StelterStratosphere Networks Evanston, IL USA

We’ve watched TimeZest mature into a game-changer for busy MSPs. It reduces the hassle of constant back and forth emails (or worse, voicemails) trying to get a remote appointment or onsite scheduled. You can’t go wrong with TimeZest.

Thomas FoxTech Experts Monroe, MI USA

TimeZest has been a huge time saver for our technical team! Probably the #1 best addition to ConnectWise in years! They keep improving and adding features it is getting even better!

Wayne EdgarF1 Solutions Huntsville, AL, USA