Optimize your business with automated support scheduling right in your PSA

The costly inefficiency of traditional scheduling doesn’t begin and end at the helpdesk. Scheduling, rescheduling, and client no-shows negatively impact your business in a broad variety of roles from dispatchers and techs, to owners, account managers, sales teams, and more. As MSP-industry veterans, we designed TimeZest to optimize performance across your organization, by automating support appointment scheduling as an intuitive piece of your existing workflow.

Scheduling Automation

Automatically schedule appointments at the optimal time for clients and techs, and reschedule or cancel appointments easily – all from within your existing PSA workflow.

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Schedule Directly From Tickets

As you create a PSA ticket, you’re securing the optimal team member and time for everyone involved, with no back-and-forth.

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Team Scheduling

TimeZest allows clients to schedule with tech teams, automatically assigning the service ticket to the team member who is underutilized that day for fast, convenient scheduling.

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Feature-packed scheduling solution
designed for MSPs

100% PSA Integration

Optimize the scheduling of support appointments without ever leaving your ticket workflow.

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Real-Time Availability

Get everyone you need at the best time for everyone.

Buffer Times

Customizable buffer times help you maximize your appointment by allowing for pre-meeting travel or time for techs to input notes post-meeting.

Custom Availability

Gain complete control over when meetings can be booked on your calendar by customizing your availability – down to as little as 15 minutes on one day of your week.

Time Zones Made Easy

Never do the east coast/west coast/mountain time math again by keeping everyone in their local time zone.

Brandable

Incorporate your own brand and colors into TimeZest for a seamless client experience.

Hear from our community
of 1,000 plus MSP clients

Simple. Elegant. Functional. Of the hundreds of ConnectWise add-ons that aim to make our lives easier, TimeZest actually delivers 100%. Clients love it and our staff does too.

Bas van NunenAlliance Business Technologies Brisbane, Australia

TimeZest has completely removed the headache of back-and-forth scheduling emails. It is a brilliant solution which has improved efficiency for many departments. Very little setup time and extremely easy to manage. We are so happy with TimeZest!

Erin StelterStratosphere Networks Evanston, IL USA

We’ve watched TimeZest mature into a game-changer for busy MSPs. It reduces the hassle of constant back and forth emails (or worse, voicemails) trying to get a remote appointment or onsite scheduled. You can’t go wrong with TimeZest.

Thomas FoxTech Experts Monroe, MI USA

TimeZest has been a huge time saver for our technical team! Probably the #1 best addition to ConnectWise in years! They keep improving and adding features it is getting even better!

Wayne EdgarF1 Solutions Huntsville, AL, USA