Modern dispatching Starts with timezest
Triage, dispatch, and scheduling, unified. TimeZest triages what comes in and surfaces the right work to the right technician, while clients book their own time. Nothing stalls. You stay in control of every call.
The Difference
What’s slowing you down
The Old Way
Outdated workflows hinder productivity,
wasted hourly cost for support, etc
Automated booking, reliable triage,
smoother dispatch.
TRIAGE
Every new ticket starts with a dispatcher guessing at type, priority, and who owns it.
Tickets arrive pre-classified with clear reasoning your dispatcher confirms or overrides.
DISPATCH
The queue lives in one person’s head, and the loudest ticket wins over the most urgent.
The queue ranks itself by SLA and urgency, and technicians pull the right next ticket.
SCHEDULING
Phone tag and “what time works?” emails drain your team and test your clients’ patience.
Clients get a link from your PSA and schedule a time that works, in one step.
Built for every part of
your dispatch operation
Three solutions, one goal: get the right work to the right person at the right time. TimeZest automates the coordination that slows your service delivery down, from the moment a ticket lands to the moment a client picks a time.
DISPATCH HQ
The intelligent dispatch assistant for modern MSPs
Dispatch HQ takes the repetitive parts of triage and dispatch off your team’s plate, so your operation keeps running and the right ticket gets to the right tech, every time.
The operation keeps running
Coverage gaps stop being a crisis when your dispatcher is out.
The right ticket, the right tech
Queues the next appropriate ticket for each technician automatically.
Human judgment where it matters
People focus on exceptions; the repetitive triage is handled.
AUTOMATED SCHEDULING
Scheduling that lives inside your PSA workflow
Send a scheduling link from any ticket and let your client pick the time that works. No phone tag. No double-bookings. Just faster resolution.
Schedule directly from tickets
Send a booking link from any PSA ticket in a single click.
Real-time team availability
Pool techs for next-available booking, or distribute evenly.
Native PSA & calendar integrations
ConnectWise, Autotask, Halo, Microsoft 365, Teams, Zoom.
INTELLIGENT TRIAGE
Triage that ranks your queue and routes every ticket right
Every new ticket gets classified, prioritized, and matched to the right technician, with the reasoning shown and your dispatcher in control. No guesswork. No cherry-picking. Just the right next ticket.
Smart Triage
Classify every ticket’s type, priority, and board from your own ticket history, with the reasoning shown.
Intelligent Dispatch Queue
Rank the queue by SLA risk and urgency so techs pull the right next ticket in one click.
Your Dispatcher Stays in Control
Every recommendation is confirmed or overridden by your team. AI-assisted, never autonomous.
Simple, transparent pricing
MSP helpdesks are not one-size-fits-all, and neither are our pricing plans
Triage
Ticket Dispatch
Scheduling
Use Cases
Effortless scheduling for every team in your organization
Helpdesk
Schedule time with clients from a ticket for faster issue resolution.
Project Team
Schedule out tasks in the future creating smoother project timelines.
Account Management
Schedule QBRs and customer meetings in less time with a greater chance of success.
Sales and Executives
Strike while the iron is hot by setting meetings with prospects and talent more easily.
Hear it from our customers
Of the hundreds of ConnectWise add-ons that aim to make our lives easier, TimeZest actually delivers 100%.
Bas van Nunen
Alliance Business Technologies
Brisbane, Australia
TimeZest is a gamechanger for MSPs. You can’t go wrong with TimeZest.
Thomas Fox
Tech Experts
Monroe, MI USA
TimeZest has been a huge time saver for our technical team! They keep adding features and it is getting even better!
Wayne Edgar
F1 Solutions
Huntsville, AL, USA
