Find the best meeting time, every time.
Designed specifically for MSPs, TimeZest is a meeting scheduling tool that eliminates scheduling ping pong, helping you resolve tickets faster than ever.
The Product
Frustration-free scheduling for you, your clients, and your techs
All other scheduling tools work great with Outlook, but nothing else works with Outlook + your Professional Services Automation (PSA) solution.
Request
When you need to schedule an appointment with a client, you can send a scheduling request directly from a PSA ticket window.
Fully integrated with industry-leading PSAs like ConnectWise Manage, Autotask, and HaloPSA as well as ServiceNow.
Pick your resource, either an individual or team, and appointment type, then select “ask client to schedule,” it’s that simple.
Quickly put the ball back in your client’s court so that they aren’t waiting on you to manually schedule time with them.
Select
Clients can pick from all of your team’s availability, not just a few manually selected times.
After selecting a time you can prompt your clients for information like their name and phone number.
The scheduling page automatically detects user time zone and language but can also be changed by the end user.
You can also give your client the ability to select their own appointment type with personal and team scheduling pages.
Book
Once your client selects a time, the appointment shows up on everyone’s calendar and an RSVP email is sent.
From the RSVP email your client can reschedule or cancel their meeting with just a few clicks.
Customizable appointment reminders are sent to your client to ensure they show up for the meeting.
Scheduled users can also be notified and reminded via Microsoft Teams.
Use Cases
Effortless scheduling for every team in your organization
Helpdesk
Schedule time with clients from a ticket for faster issue resolution.
Project Team
Schedule out tasks in the future creating smoother project timelines.
Account Management
Schedule QBRs and customer meetings in less time with a greater chance of success.
Sales and Executives
Strike while the iron is hot by setting meetings with prospects and talent more easily.
Features
Optimize your support scheduling without leaving your PSA workflow
Our scheduling automation lets you reserve the best time for you, your techs, and your clients without ever leaving the ticket.
As you create a PSA ticket, you’re securing the optimal team member and time for everyone involved, with no back-and-forth.
TimeZest can optimize appointments by availability across a team or evenly distribute appointments.
With the click of a button you can send a scheduling request, add meetings to calendars, and send reminders and notifications effortlessly.
The Cost
How much is scheduling costing you?
Scheduling isn’t just a hassle – it’s a costly frustration that can consume approximately two weeks* of every team member’s time each year.
TimeZest’s scheduling automation optimizes profitability and improves productivity with a plan designed for every company.
Simple, transparent pricing
MSP helpdesks are not one-size-fits-all, and neither are our pricing plans
Hear it from our customers
TimeZest has completely removed the headache of back-and-forth scheduling emails.
Erin Stelter
Stratosphere Networks
Evanston, IL USA
Of the hundreds of ConnectWise add-ons that aim to make our lives easier, TimeZest actually delivers 100%.
Bas van Nunen
Alliance Business Technologies
Brisbane, Australia
TimeZest is a gamechanger for MSPs. You can’t go wrong with TimeZest.
Thomas Fox
Tech Experts
Monroe, MI USA
TimeZest has been a huge time saver for our technical team! They keep adding features and it is getting even better!
Wayne Edgar
F1 Solutions
Huntsville, AL, USA
