Bringing you
client-friendly
scheduling
TimeZest is the one solution that allows your clients to schedule calls, remote support sessions, and onsite visits with your staff.
It integrates seamlessly with ConnectWise Manage as an extension of your ticketing workflow. Just decide when to initiate a scheduling request and let us do the rest.
Start your 14-day Trial
Scheduling
can be hell…
The back and forth emails, mountain of missed calls and forgotten support sessions… Every day, your staff lose precious time.
These individual hiccups in your team’s productivity add up to massively impact your bottom line. Up to 3 hours a week per staff member, an incredible amount of time and energy wasted…
Surveys show that 85% of MSPs and IT Solution Providers consider scheduling calls or remote support sessions with clients to be a hassle. Yet just 6% have harnessed the power of a scheduling tool. That figure shocked us…
So we decided to make scheduling a cinch
TimeZest is scheduling for ConnectWise Manage at its best, empowering your clients to find and book the time that works for them.
Choices are made based on your team’s real-time availability, confirmed with automatic calendar invites, and followed up with non-invasive reminders.
Tickets are updated automatically within ConnectWise Manage for an enjoyable, organic workflow extension, streamlining the scheduling process for faster ticket resolutions.
So whether your client wants to set up a chat session, call, remote support or onsite visit, you and them both can break free of scheduling hell.
Scheduling serenity
We built TimeZest to make scheduling with clients a natural and painless extension of your ConnectWise Manage ticketing workflow.
100% ConnectWise Manage
Integration
Designed and built for the specific needs of MSPs and ITSPs who run their business on ConnectWise Manage
Schedule directly from
the ticket
Use the special TimeZest Pod to schedule with clients without ever leaving the ticket. Once your client has booked a time, we update the ticket, schedule the resource, and away you go
Real-time
Availability
No back and forth mess of emails, missed calls and double bookings – just the right time that works best for you and your client
Team
Scheduling
Allow your clients to schedule with any available member of a team using advanced routing logic including Round Robin and Maximum Availability
Buffer
Times
Ensure that there’s time before and after appointments to prepare and follow up
Custom
Availability
Only want clients to book appointments before lunch? Set custom availability for each member
Time Zones
Made Easy
TimeZest makes it easy for clients to schedule based on their local time zone. No mental gymnastics needed
Fully
Brandable
Customize TimeZest with your logo and brand colors to give clients the seamless experience they expect
Never been simpler
With TimeZest, it’s truly effortless for your staff to directly schedule with clients from within ConnectWise Manage.
Scheduling Request
When your team is ready to schedule with a client, they decide how much time will be needed and use the TimeZest Pod to kick off the scheduling request.
Invitation
TimeZest shares a scheduling link with your client, inviting them to choose the time that best suits them. Times are based on your team member’s real-time availability, company’s regular working hours and holiday schedule.
Appointment Booked
Once scheduled, TimeZest sends your client a confirmation email and calendar item, updates the ticket status in ConnectWise Manage, and allocates your staff as a ticket resource. Oh, and we update the ticket’s internal notes along the way so everybody knows exactly what’s going on.
See how easy client scheduling is with TimeZest
Everyone’s happy
Productive
staff
Less time wasted scheduling means more billable time for your staff and an improved bottom line for your company
Faster
resolutions
TimeZest streamlines the scheduling process for quicker, more attentive ticket resolutions. Perfect!
Smiling
clients
When you solve your clients’ problems faster, they’re guaranteed to be happier
Pricing & ROI
Calculator
What’s an activated member?
A member from your ConnectWise Manage instance, who is activated in TimeZest for scheduling.
Is there a minimum contract term?
No, you can cancel any time.
14-day free trial.
Test TimeZest for free, and see the benefit it brings.