01

Does scheduling meetings waste time in your day?

TimeZest integrates seamlessly with ConnectWise Manage as part of your calendar and ticketing workflow.  Just decide when to initiate a service scheduling request and let TimeZest do the rest!

 

 

 

 

02

We decided to make scheduling a cinch

TimeZest is scheduling process automation for MSPs, empowering your clients to find and book the time that works for them.  

Availability is based on appointment type configurations you set and your team’s calendar availability.  Once a time is select, we deliver an automated client confirmation with a calendar invite to reduce meeting “no shows”.

Tickets are updated automatically within ConnectWise Manage to complete the scheduling business process workflow, streamlining the scheduling process to eliminate frustrating scheduling ping pong with your clients.  

03

Never been simpler

With TimeZest, it’s truly effortless for your staff to directly schedule with clients from within ConnectWise Manage.

 

 

 

 

 

 

1

Scheduling Request

When your team is ready to schedule with a client, they decide how much time will be needed and use the TimeZest Pod to kick off the scheduling request.

scheduling_request
2

Invitation

TimeZest shares a scheduling link with your client, inviting them to choose the time that best suits them. Times are based on your team member’s real-time availability, company’s regular working hours and holiday schedule.

invitation
3

Appointment Booked

Once scheduled, TimeZest sends your client a confirmation email and calendar item, updates the ticket status in ConnectWise Manage, and allocates your staff as a ticket resource. Oh, and we update the ticket’s internal notes along the way so everybody knows exactly what’s going on.

appointment_booked

 

 

See how easy client scheduling is with TimeZest in our 2 minute recorded demo

 

04

Plans & ROI
Calculator

TimeZest Free

Free

Unlimited Users

Automated Scheduling for ConnectWise Manage

One Appointment Type

Meeting Buffer Times

Ensure there’s time before an appointment to prepare or for travel time on-site.  Set buffer time after appointments to update ticket time entry or activity notes.

Ticket Status Updates

Automated status changes by TimeZest when an appointment is scheduled by your client, canceled, or once they have expired.

Meeting Request Reminders

Custom configure automated client email reminders to get clients to taking action and book online.

Best Contact Number Collection

Use your own Logo & Brand Color

Minimum Notice and Scheduling Windows

Set custom minimum notice periods so that you aren't surprised by a new appointment and manage how far into the future an appointment can be scheduled.

Advanced

$9 / month

per TimeZest User

A TimeZest user is only needed for your team members that are scheduled through TimeZest. Anyone in your company can initiate scheduling requests without a user license.

Everything in TimeZest Free, plus:

Unlimited Appointment Types

Automated Workflow Scheduling

Generate URLs that can be added to ticket workflows to automate delivering meeting requests to your clients.

Custom Availability

Only want clients to book appointments before lunch? Set custom availability for each TimeZest user.

Client Rescheduling & Cancellation

Empower your clients to reschedule or cancel an appointment without lifting a finger.

Update Contact Number

Keep your client contact numbers up to date and tidy. When your clients provide a number, we can update the ticket and/or your PSA, like magic!

Professional

$15 / month

per TimeZest User

A TimeZest user is only needed for your team members that are scheduled through TimeZest. Anyone in your company can initiate scheduling requests without a user license.

Everything in TimeZest Advanced, plus:

Microsoft Teams & Zoom Integration

Integration to auto generate meeting rooms.

Team Scheduling

Exponentially improve your availability to clients by providing them more than one tech they can book with and use our automation to determine which tech should be scheduled based upon lowest utilization.

Panel Scheduling

Need more than one team member scheduled with a client or prospect? TimeZest can provide automate scheduling for multiple team members!

Shareable URLs

Create unique URLs anyone in your company can share to book a meeting. Great for executives, sales, and account managers.

SMTP Server Support

Connect to your email server to reduce mail delivery challenges and provide your clients with more confidence in the source of meeting request emails.

Customizable Email Notices

Customize and brand all email notices.

Custom Attributes

Setup fixed information that you can include in meeting requests, such as conference line information or a remote control URL.

Start your 14 day free trial

 

No credit card required

 

ROI Calculator

See how much you’ll save with TimeZest!

Number of Staff
1 person
100 persons
Average Hours Spent Scheduling each Week (per staff member)
1 hour
40 hours
Average Annual Staff Cost (salary, benefits, etc.)
$30,000
$100,000
Annual Savings
$.00
Return on Investment
%
05

 

Every day, your team wastes valuable time emailing and calling clients, prospects, and vendors to schedule meetings and support sessions.

 

 

06

Scheduling serenity

We built TimeZest to make scheduling with clients a natural and painless extension of your ConnectWise Manage ticketing workflow.

100% ConnectWise Manage
Integration

Designed and built for the specific needs of MSPs and TSPs who run their business on ConnectWise Manage

Schedule directly from
the ticket

Use the TimeZest Pod to schedule with clients without ever leaving the ticket. Once your client has booked a time, we update the ticket, schedule the resource, and away you go

Real-time
Availability

No back and forth mess of emails, missed calls and double bookings just the right time that works best for you and your client

Team
Scheduling

Allow your clients to schedule with any available member of a team using advanced routing logic including Round Robin and Maximum Availability

Buffer
Times

Ensure there’s time before an appointment to prepare or for travel time on-site.  Set buffer time after appointments to update ticket time entry or activity notes.

Custom
Availability

Only want clients to book appointments before lunch? Set custom availability for each TimeZest user

Time Zones
Made Easy

TimeZest makes it easy for clients to schedule based on their local time zone. No mental gymnastics needed

Brandable

Customize TimeZest with your logo and brand colors to give clients the seamless experience they expect

07

Everyone’s happy

 

Productive
staff

Less time wasted scheduling means more billable time for your staff and an improved bottom line for your company

Faster
resolutions

TimeZest streamlines the scheduling process for quicker, more attentive ticket resolutions. Perfect!

Smiling
clients

When you solve your clients’ problems faster, they’re guaranteed to be happier

08

But don’t take
our word for it

 

5 Star Rating in the ConnectWise Marketplace

testi1-1

Simple. Elegant. Functional. Of the hundreds of ConnectWise add-ons that aim to make our lives easier, TimeZest actually delivers 100%. Clients love it and our staff does too

Bas van Nunen
Alliance Business Technologies
Brisbane, Australia
testi3

TimeZest has completely removed the headache of back-and-forth scheduling emails. It is a brilliant solution which has improved efficiency for many departments. Very little setup time and extremely easy to manage. We are so happy with TimeZest!

Erin Stelter
Stratosphere Networks
Evanston, IL USA
testi2-1

We’ve watched TimeZest mature into a game-changer for busy MSPs. It reduces the hassle of constant back and forth emails (or worse, voicemails) trying to get a remote session or onsite scheduled. You can’t go wrong with TimeZest.

Thomas Fox
Tech Experts
Monroe, MI, USA
testi4

TimeZest has been a huge time saver for our technical team! Probably the #1 best addition to ConnectWise in years! They keep improving and adding features so it is getting even better!

Wayne Edgar
F1 Solutions
Huntsville, AL, USA