TimeZest integrates seamlessly with Autotask and ConnectWise Manage as part of your ticketing workflow. Just decide when to initiate a client scheduling request and let TimeZest do the rest!
TimeZest is scheduling workflow automation for MSPs. We have eliminated scheduling ping pong for your team and empower you to deliver world class service to your clients by automating the scheduling process.
Availability is based on appointment type configurations you set and your team’s calendar availability. Once a time is select, we deliver an automated client confirmation with a calendar invite to reduce meeting “no shows”.
Tickets are updated automatically within Autotask or ConnectWise Manage to complete the scheduling business process workflow, streamlining the scheduling process to eliminate frustrating scheduling ping pong with your clients.
Every day, your team wastes valuable time emailing and calling clients, prospects, and vendors to schedule meetings and support sessions.
04
Never been simpler
With TimeZest, it’s truly effortless for your staff to directly schedule with clients.
1
Scheduling Request
When your team is ready to schedule with a client, they decide how much time will be needed and use the TimeZest Pod to kick off the scheduling request.
2
Invitation
TimeZest shares a scheduling link with your client, inviting them to choose the time that best suits them. Times are based on your team member’s real-time availability, company’s regular working hours and holiday schedule.
3
Appointment Booked
Once scheduled, TimeZest sends your client a calendar invite, updates the ticket status, and allocates your staff as a ticket resource. Oh, and we update the ticket’s internal notes along the way so everybody knows exactly what’s going on.
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Scheduling serenity
We built TimeZest to make scheduling with clients a natural and painless extension of your ticketing workflow.
Designed and built for the specific needs of MSPs and TSPs.
Schedule directly from the ticket
Use the TimeZest Pod to schedule with clients without ever leaving the ticket. Once your client has booked a time, we update the ticket, schedule the resource, and away you go.
*Available in Autotask with Ticket Insights, Q2 2021.
Real-time Availability
No back and forth mess of emails, missed calls and double bookings — just the right time that works best for you and your client
Team Scheduling
Allow your clients to schedule with any available member of a team (e.g., tier 1 team) and automate the assignment to the team member based upon team utilization.
Buffer Times
Ensure there’s time before an appointment to prepare or for travel time on-site. Set buffer time after appointments to update ticket time entry or activity notes.
Custom Availability
Only want clients to book appointments before lunch? Set custom availability for each TimeZest user.
Time Zones Made Easy
TimeZest makes it easy for clients to schedule based on their local time zone. No mental gymnastics needed.
Brandable
Customize TimeZest with your logo and brand colors to give clients the seamless experience they expect.
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Everyone’s happy
Productive staff
Less time wasted scheduling means more billable time for your staff and an improved bottom line for your company
Faster resolutions
TimeZest streamlines the scheduling process for quicker, more attentive ticket resolutions. Perfect!
Smiling clients
When you solve your clients’ problems faster, they’re guaranteed to be happier.
Simple. Elegant. Functional. Of the hundreds of ConnectWise add-ons that aim to make our lives easier, TimeZest actually delivers 100%. Clients love it and our staff does too
Bas van Nunen
Alliance Business Technologies Brisbane, Australia
TimeZest has completely removed the headache of back-and-forth scheduling emails. It is a brilliant solution which has improved efficiency for many departments. Very little setup time and extremely easy to manage. We are so happy with TimeZest!
Erin Stelter
Stratosphere Networks Evanston, IL USA
We’ve watched TimeZest mature into a game-changer for busy MSPs. It reduces the hassle of constant back and forth emails (or worse, voicemails) trying to get a remote session or onsite scheduled. You can’t go wrong with TimeZest.
Thomas Fox
Tech Experts Monroe, MI, USA
TimeZest has been a huge time saver for our technical team! Probably the #1 best addition to ConnectWise in years! They keep improving and adding features so it is getting even better!
