TimeZest integrates seamlessly with ConnectWise Manage as part of your calendar and ticketing workflow. Just decide when to initiate a service scheduling request and let TimeZest do the rest!
02
We decided to make scheduling a cinch
TimeZest is scheduling process automation for MSPs, empowering your clients to find and book the time that works for them.
Availability is based on appointment type configurations you set and your team’s calendar availability. Once a time is select, we deliver an automated client confirmation with a calendar invite to reduce meeting “no shows”.
Tickets are updated automatically within ConnectWise Manage to complete the scheduling business process workflow, streamlining the scheduling process to eliminate frustrating scheduling ping pong with your clients.
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Never been simpler
With TimeZest, it’s truly effortless for your staff to directly schedule with clients from within ConnectWise Manage.
1
Scheduling Request
When your team is ready to schedule with a client, they decide how much time will be needed and use the TimeZest Pod to kick off the scheduling request.
2
Invitation
TimeZest shares a scheduling link with your client, inviting them to choose the time that best suits them. Times are based on your team member’s real-time availability, company’s regular working hours and holiday schedule.
3
Appointment Booked
Once scheduled, TimeZest sends your client a confirmation email and calendar item, updates the ticket status in ConnectWise Manage, and allocates your staff as a ticket resource. Oh, and we update the ticket’s internal notes along the way so everybody knows exactly what’s going on.
See how easy client scheduling is with TimeZest in our 2 minute recorded demo
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Plans & ROI Calculator
TimeZest Free
Free
Unlimited Users
Automated Scheduling for ConnectWise Manage
One Appointment Type
Meeting Buffer Times
Ensure there’s time before an appointment to prepare or for travel time on-site. Set buffer time after appointments to update ticket time entry or activity notes.
Ticket Status Updates
Automated status changes by TimeZest when an appointment is scheduled by your client, canceled, or once they have expired.
Meeting Request Reminders
Custom configure automated client email reminders to get clients to taking action and book online.
Best Contact Number Collection
Use your own Logo & Brand Color
Minimum Notice and Scheduling Windows
Set custom minimum notice periods so that you aren't surprised by a new appointment and manage how far into the future an appointment can be scheduled.
Advanced
$9/ month
per TimeZest User
A TimeZest user is only needed for your team members that are scheduled through TimeZest. Anyone in your company can initiate scheduling requests without a user license.
Everything in TimeZest Free, plus:
Unlimited Appointment Types
Automated Workflow Scheduling
Generate URLs that can be added to ticket workflows to automate delivering meeting requests to your clients.
Custom Availability
Only want clients to book appointments before lunch? Set custom availability for each TimeZest user.
Client Rescheduling & Cancellation
Empower your clients to reschedule or cancel an appointment without lifting a finger.
Update Contact Number
Keep your client contact numbers up to date and tidy. When your clients provide a number, we can update the ticket and/or your PSA, like magic!
Professional
$15/ month
per TimeZest User
A TimeZest user is only needed for your team members that are scheduled through TimeZest. Anyone in your company can initiate scheduling requests without a user license.
Everything in TimeZest Advanced, plus:
Microsoft Teams & Zoom Integration
Integration to auto generate meeting rooms.
Team Scheduling
Exponentially improve your availability to clients by providing them more than one tech they can book with and use our automation to determine which tech should be scheduled based upon lowest utilization.
Panel Scheduling
Need more than one team member scheduled with a client or prospect? TimeZest can provide automate scheduling for multiple team members!
Shareable URLs
Create unique URLs anyone in your company can share to book a meeting. Great for executives, sales, and account managers.
SMTP Server Support
Connect to your email server to reduce mail delivery challenges and provide your clients with more confidence in the source of meeting request emails.
Customizable Email Notices
Customize and brand all email notices.
Custom Attributes
Setup fixed information that you can include in meeting requests, such as conference line information or a remote control URL.
Average Hours Spent Scheduling each Week (per staff member)
1 hour
40 hours
Average Annual Staff Cost (salary, benefits, etc.)
$30,000
$100,000
Annual Savings
$.00
Return on Investment
%
05
Every day, your team wastes valuable time emailing and calling clients, prospects, and vendors to schedule meetings and support sessions.
06
Scheduling serenity
We built TimeZest to make scheduling with clients a natural and painless extension of your ConnectWise Manage ticketing workflow.
100% ConnectWise Manage Integration
Designed and built for the specific needs of MSPs and TSPs who run their business on ConnectWise Manage
Schedule directly from the ticket
Use the TimeZest Pod to schedule with clients without ever leaving the ticket. Once your client has booked a time, we update the ticket, schedule the resource, and away you go
Real-time Availability
No back and forth mess of emails, missed calls and double bookings — just the right time that works best for you and your client
Team Scheduling
Allow your clients to schedule with any available member of a team using advanced routing logic including Round Robin and Maximum Availability
Buffer Times
Ensure there’s time before an appointment to prepare or for travel time on-site. Set buffer time after appointments to update ticket time entry or activity notes.
Custom Availability
Only want clients to book appointments before lunch? Set custom availability for each TimeZest user
Time Zones Made Easy
TimeZest makes it easy for clients to schedule based on their local time zone. No mental gymnastics needed
Brandable
Customize TimeZest with your logo and brand colors to give clients the seamless experience they expect
07
Everyone’s happy
Productive staff
Less time wasted scheduling means more billable time for your staff and an improved bottom line for your company
Faster resolutions
TimeZest streamlines the scheduling process for quicker, more attentive ticket resolutions. Perfect!
Smiling clients
When you solve your clients’ problems faster, they’re guaranteed to be happier
08
But don’t take our word for it
5 Star Rating in the ConnectWise Marketplace
Simple. Elegant. Functional. Of the hundreds of ConnectWise add-ons that aim to make our lives easier, TimeZest actually delivers 100%. Clients love it and our staff does too
Bas van Nunen
Alliance Business Technologies Brisbane, Australia
TimeZest has completely removed the headache of back-and-forth scheduling emails. It is a brilliant solution which has improved efficiency for many departments. Very little setup time and extremely easy to manage. We are so happy with TimeZest!
Erin Stelter
Stratosphere Networks Evanston, IL USA
We’ve watched TimeZest mature into a game-changer for busy MSPs. It reduces the hassle of constant back and forth emails (or worse, voicemails) trying to get a remote session or onsite scheduled. You can’t go wrong with TimeZest.
Thomas Fox
Tech Experts Monroe, MI, USA
TimeZest has been a huge time saver for our technical team! Probably the #1 best addition to ConnectWise in years! They keep improving and adding features so it is getting even better!
