Thread AI Service Desk Integration
Supercharge Your Service Desk with TimeZest and Thread
The Smarter Way to
Schedule, Respond, and Resolve
TimeZest and Thread bring intelligent automation to every step of the MSP service process—from first response to final resolution. Together, they eliminate manual effort, reduce delays, and give your clients the seamless experience they expect.
Schedule a demoInstant Responses Meet Instant Scheduling
When a client submits a support request, Thread’s AI-powered service desk instantly understands the issue, drafts a response, and recommends next steps—without waiting for a human to intervene.
If the next step requires a call or meeting, TimeZest steps in, allowing technicians to embed a personalized scheduling link right into the response. No back-and-forth. No calendar tag.
Built For The Tools MSPs Use
Both Thread and TimeZest are designed from the ground up for MSPs. They integrate directly with leading PSA platforms like ConnectWise Manage and Autotask, ensuring that everything—from ticket updates to appointment scheduling—stays in sync automatically.
- Thread handles intake, triage, and ticket responses using natural language AI.
- TimeZest handles the scheduling, updates calendars in real-time, and keeps your PSA clean and current.
Faster First Response Times
Thread instantly drafts responses and TimeZest removes the friction of coordinating availability.
Reduced Technician Workloads
No more playing calendar tag. TimeZest automates scheduling, so techs stay focused on support.
Happier Clients
Clients get real-time scheduling links right when they need them—no waiting, no confusion.
Fewer Dropped Balls
TimeZest and Thread keep tickets, calendars, and communications in sync across Teams, email, and your PSA.
Turn Conversations into Confirmed Appointments
Bring the power of TimeZest directly into your Thread workflows. Our integration eliminates scheduling friction, letting your team focus on solving tickets—not chasing down calendar slots.
Hear it from our customers
TimeZest has completely removed the headache of back-and-forth scheduling emails.
Erin Stelter
Stratosphere Networks
Evanston, IL USA
Of the hundreds of ConnectWise add-ons that aim to make our lives easier, TimeZest actually delivers 100%.
Bas van Nunen
Alliance Business Technologies
Brisbane, Australia
TimeZest is a gamechanger for MSPs. You can’t go wrong with TimeZest.
Thomas Fox
Tech Experts
Monroe, MI USA
TimeZest has been a huge time saver for our technical team! They keep adding features and it is getting even better!
Wayne Edgar
F1 Solutions
Huntsville, AL, USA
