Microsoft Bookings and TimeZest:
A Detailed Comparison
Best-in-class Scheduling – Built for MSPs
What Microsoft Bookings Leaves out, TimeZest Builds in.
Managed service providers need more than a basic booking link. They need automation that updates tickets, syncs calendars, pauses SLAs, and actually reflects how MSPs work. That’s why TimeZest exists. It’s not just another scheduler, it’s the scheduling platform built for MSPs.
With deep PSA integrations, real-time availability, and a client experience that feels professional from start to finish, TimeZest eliminates the workarounds and fills the gaps Microsoft Bookings leaves behind.
What You Get with TimeZest
PSA Integration
NA
Fully integration with ConnectWise, Autotask and HaloPSA
Ticket Updates
NA
Ticket statuses are updated, SLA clocks paused, and PSA fully updated
Calendar Availability
Outlook Only
Reads Outlook + PSA
Audit Trail
NA
Full shceduling history logged inside the PSA
SLA Management
NA
Pauses SLA clocks based on ticket status changes
Panel Scheduling
Outlook calendars only
Schedule multiple people across different calendar types
Designed for MSPs
No
Can schedule an appointment from the available teams in the PSA.
Team Scheduling
No
Yes – embedded inside the PSA service ticket
When your work is specialized, your tools should be too.
Why choose a tool that treats MSPs like everyone else? TimeZest is the only scheduling platform built around your PSA, your clients, and your workflows, because MSPs aren’t generic. Neither are we.
What TimeZest Does that Bookings Can’t
TimeZest is different. It’s built for real MSP workflows – from first touch to ticket close – with full PSA integration, real-time calendar sync, and a professional, frictionless client experience.
Works across your entire client journey
Microsoft Bookings isn’t connected to your PSA, so meetings stay isolated from tickets, opportunities, and service records.
TimeZest is embedded in your PSA, so every scheduled meeting, from onboarding to support, is logged where it belongs.
Real-time calendar availability
Bookings only checks Outlook, so if PSA schedules or PTO aren’t synced, conflicts can happen.
TimeZest reads both Outlook and PSA calendars, and even BambooHR, to show true availability without manual cleanup.
Personalized links & website scheduling
Microsoft Bookings provides a generic experience with static links and limited customization.
TimeZest gives you personalized “book with me” links to share with your clients and prospects.
Client-friendly experience
Bookings sends plain invites with inconsistent reminders and no reschedule flow.
TimeZest delivers a branded, customizable email notifications and built-in rescheduling.
Built for teams
Bookings can only schedule with one person at a time and doesn’t coordinate across roles.
TimeZest supports panel scheduling, making it easy to book across Sales, technicians, and Account Management in a single step.
reviews
5-Star Rated in the ConnectWise Marketplace
Where has this been all my life!? TZ has been a huge client experience booster. I have yet to calculate the time saved scheduling appointments but I know it’s a lot. Onboarding and training was a breeze.
Andrew Dalman
ActiveCo Technology Management
A well constructed app, with a good API and every possible configuration option. Teams meetings? Check. Zoom calls? Check. You can even customize the workflow for certain appointment types. It pays for itself.
Jason Hoover
Triniti Technology
This has helped remove our need for playing phone tag; the tech can simply ask the client to schedule a time for follow-up and TimeZest handles follow-up, leaving our techs free to spend their time focusing on fixing client issues.
Ben Virost
C-Forward
Hear it from our customers
TimeZest has completely removed the headache of back-and-forth scheduling emails.
Erin Stelter
Stratosphere Networks
Evanston, IL USA
Of the hundreds of ConnectWise add-ons that aim to make our lives easier, TimeZest actually delivers 100%.
Bas van Nunen
Alliance Business Technologies
Brisbane, Australia
TimeZest is a gamechanger for MSPs. You can’t go wrong with TimeZest.
Thomas Fox
Tech Experts
Monroe, MI USA
TimeZest has been a huge time saver for our technical team! They keep adding features and it is getting even better!
Wayne Edgar
F1 Solutions
Huntsville, AL, USA
