HaloPSA is a solid PSA. Great at managing tickets, tracking assets, and keeping everything moving. But let’s be real, it’s scheduling? Not exactly the star of the show.
It’s a basic utility for techs. You can book a time if there’s a ticket. No ticket? No dice. That’s not going to cut it when you’re trying to schedule onboarding, sales calls, or just, you know, talk to a client.
That’s where TimeZest steps in. We handle all the stuff HaloPSA’s scheduling tool doesn’t, and honestly, wasn’t meant to.
How Does HaloPSA Manage Scheduling?
It’s fine if you need to book a quick call from a ticket, but it’s missing a lot if you’re doing anything else that’s client-facing.
You can’t book unless there’s a ticket. – This makes it a no-go for sales, onboarding or anything that’s not break/fix.
No personal links to book time with you. – Want to let someone grab 30 minutes with you? Not without TimeZest.
You can’t put a booking link on your site. – Instead of scheduling time, prospects are asked to submit a ticket. That’s not what they expected.
HaloPSA doesn’t see your Outlook calendar – It can’t read Outlook, so clients may book over lunch, your meeting or your dentist appointment.
Manual Follow-Up – After a client books, someone still has to assign the ticket, send the invite, and manage the calendar. Not exactly juicy.
TimeZest: A Fresh Take on MSP Scheduling
TimeZest adds the flexibility, automation, and polish that built-in scheduling just doesn’t cover:
- Real Calendar Sync: Connects with both HaloPSA and Outlook to avoid conflicts and show real availability.
- Flexible Links: Create personalized scheduling links (ticket or no ticket) so clients can book easily.
- Website Embeds: Add a widget to your site so clients can schedule without emailing or calling.
- Automated Booking Flows: Assigns tickets, pauses SLAs, sends invites, and confirms everything automatically.
- Branded Client Experience: Clean, professional booking pages with rescheduling and cancellation options baked in.
- You don’t need a ticket to book time: Sales, onboarding, AM calls. Whatever it is, if it involves a human and a calendar, we’ve got it.
- You get shareable booking links: Personalized links that are easy to send – and clients can pick a time without a dozen emails.
- We check all your calendars: PSA, Outlook – we show actual availability so no one ends up triple-booked.
- We automate the annoying stuff: We update tickets, pause the SLA, assign the tech, and send the calendar invite.
- Your clients get a better experience: Branded pages, rescheduling options, reminders – truly a professional and polished experience
Two Ingredients, One Refreshing Schedule Experience
HaloPSA is great at helping MSPs run a tight ship. TimeZest just makes scheduling smoother, without breaking the process.
Less Manual Work
Free up your team from repetitive tasks and keep everything in sync.
Happier Clients
Make it easy for clients to book time without all the back-and-forth.
More Flexibility
Use it across teams – for support, sales, onboarding, and account management.
Ready to add a little zing to your scheduling?
TimeZest and HaloPSA are a refreshing combo for MSPs that want less hassle and more automation. Schedule a demo or learn how TimeZest peels away the scheduling friction.
