Integrations · ServiceNow
Client scheduling, right from the ServiceNow ticket
Send a scheduling link from the ticket. Your client picks a time from your team’s live availability. TimeZest updates the ticket and puts the appointment on the calendar.
The Scheduling Gap
Your service desk runs on ServiceNow.
Your scheduling still runs on email.
Remote Monitoring
✔ Automated
Security Stack
✔ Runs itself
Documentation
✔ Writes itself
Dispatch
Still by hand
A ticket needs a remote session or an onsite visit. So someone emails three time options, waits, follows up, and updates the ticket by hand when the client finally replies. Multiply that across a large service desk and it adds up to:
hours every week and clients who feel like they’re waiting on you.
How it works
From ticket to calendar in three steps.
Send
Send the request directly from the ticket.
Open the TimeZest tab in the ticket, pick the appointment type, and send. No second tool, no copy and paste.
Select
Your client picks a time.
They receive a branded email with a link to your team’s real-time availability. No login, no back-and-forth.
Update
Everything updates on its own.
The appointment lands on your technician’s calendar, the ticket status and notes updates automatically, and both side receive confirmations.
Why Timezest
Built for how MSPs run service delivery.
Clients feel taken care of.
They schedule on their own time, from a clean link, in a few clicks. Rescheduling or canceling is just as easy from the confirmation email.
Tickets stay accurate.
Status and notes update automatically when a client schedules, so your dashboards reflect reality without anyone chasing it.
Technicians get time back.
No more scheduling ping-pong. That time goes back to resolving tickets.
Fewer no-shows.
Automatic reminders go out before the appointment.
Works with your calendars.
TimeZest reads availability from Microsoft 365 and writes confirmed appointments back.
Early Access
Running your service desk on ServiceNow?
We’re rolling out the ServiceNow integration with a small group of MSPs. Tell us about your setup and we’ll walk you through how it fits your ticket workflow.
Hear it from our customers
Of the hundreds of ConnectWise add-ons that aim to make our lives easier, TimeZest actually delivers 100%.
Bas van Nunen
Alliance Business Technologies
Brisbane, Australia
TimeZest is a gamechanger for MSPs. You can’t go wrong with TimeZest.
Thomas Fox
Tech Experts
Monroe, MI USA
TimeZest has been a huge time saver for our technical team! They keep adding features and it is getting even better!
Wayne Edgar
F1 Solutions
Huntsville, AL, USA