Dispatch HQ Recommends.
Your DIspatcher Decides.
Every ticket arrives triaged, and the queue ranks itself by what’s most urgent. Every recommendation comes with its reasoning. Accept it, change it, or overrule it, and every correction trains the system to run more like your shop.
Your dispatcher’s judgment
is the hard part.
The busywork shouldn’t be.
Your dispatcher knows which client needs a lighter touch, which tech handles Exchange, and what “printer’s broken” really means. Dispatch HQ takes on the classification and ranking that fills their morning, so that knowledge goes where it matters.
How it works
Automation you can actually see, and overrule.
Dispatch HQ makes recommendations, shows its work, and keeps the dispatcher in command. Here’s how the core of the engine behaves.
A ticket lands in ConnectWise, Autotask, or HaloPSA
Coverage gaps stop being a crisis when your dispatcher is out.
Smart Triage recommends the classification
(type, subtype, priority, board, and budget hours), with the reasoning for each field. Your dispatcher confirms or overrides.
The queue ranks itself
by priority, SLA risk, urgency, ticket age, and client context.
Your technician clicks once for the right next ticket
or your dispatcher assigns directly. If a ticket isn’t a fit, the tech can send it back.
What it doesn’t do
It doesn’t make the final call.
Your dispatcher can reorder, reprioritize, or reassign anything at any point.
It doesn’t replace your dispatcher.
It takes the repetitive decisions off their plate so their time goes to exceptions and escalations.
It doesn’t need a skill matrix you maintain.
It builds each tech’s profile from the tickets they actually resolve.
Hear it from our customers
Of the hundreds of ConnectWise add-ons that aim to make our lives easier, TimeZest actually delivers 100%.
Bas van Nunen
Alliance Business Technologies
Brisbane, Australia
TimeZest is a gamechanger for MSPs. You can’t go wrong with TimeZest.
Thomas Fox
Tech Experts
Monroe, MI USA
TimeZest has been a huge time saver for our technical team! They keep adding features and it is getting even better!
Wayne Edgar
F1 Solutions
Huntsville, AL, USA
Anyone can step in.
No institutional knowledge required.
When your usual dispatcher is out, triage still happens, and a sick technician’s queue can be reassigned in bulk instead of one ticket at a time.
When a ticket needs a client appointment, Dispatch HQ can send a TimeZest scheduling request before the ticket is assigned, so the client picks a time that actually works.
