FIND THE BEST MEETING TIME, EVERY TIME.
Say goodbye to phone tag, double-bookings, and wasted hours. TimeZest automates scheduling so your team can focus on solving problems, not juggling calendars.
The Product
Frustration-free scheduling for you, your clients, and your techs
All other scheduling tools work great with Outlook, but nothing else works with Outlook + your Professional Services Automation (PSA) solution.
Request
When you need to schedule an appointment with a client, you can send a scheduling request directly from a PSA ticket window.
Fully integrated with industry-leading PSAs like ConnectWise Manage, Autotask, and HaloPSA as well as ServiceNow.
Pick your resource, either an individual or team, and appointment type, then select “ask client to schedule,” it’s that simple.
Quickly put the ball back in your client’s court so that they aren’t waiting on you to manually schedule time with them.
Select
Clients can pick from all of your team’s availability, not just a few manually selected times.
After selecting a time you can prompt your clients for information like their name and phone number.
The scheduling page automatically detects user time zone and language but can also be changed by the end user.
You can also give your client the ability to select their own appointment type with personal and team scheduling pages.
Book
Once your client selects a time, the appointment shows up on everyone’s calendar and an RSVP email is sent.
From the RSVP email your client can reschedule or cancel their meeting with just a few clicks.
Customizable appointment reminders are sent to your client to ensure they show up for the meeting.
Scheduled users can also be notified and reminded via Microsoft Teams.
The full toolkit
Everything else scheduling needs.
The rest of the toolkit, from the shared links your clients schedule against to the workflow rules and PSA updates that fire the moment they pick a time. Everything runs itself, right inside your PSA.
Scheduling Automation
Automatically book, reschedule, or cancel appointments at the optimal time for clients and techs, all from within your existing PSA workflow.
Schedule Directly from Tickets
As you create a PSA ticket, you secure the optimal team member and time for everyone involved, with no back-and-forth.
Team Scheduling
Clients schedule with your whole tech team, and TimeZest automatically assigns the ticket to whichever member is underutilized that day.
Calendar HQ
Seamlessly blend your PSA and Outlook calendars. Calendar HQ shows your team’s schedule, clearly distinguishing PSA tasks from appointments at a glance.
The Cost
How much is scheduling costing you?
Scheduling isn’t just a hassle – it’s a costly frustration that can consume approximately two weeks* of every team member’s time each year.
TimeZest’s scheduling automation optimizes profitability and improves productivity with a plan designed for every company.
All Features
Feature-packed scheduling solution
designed for MSPs
100% PSA Integration
Optimize the scheduling of support appointments without ever leaving your ticket workflow.
Real-Time Availability
Get everyone you need at the best time for everyone.
Buffer Times
Customizable buffer times help you maximize your appointment by allowing for pre-meeting travel or time for techs to input notes post-meeting.
Custom Availability
Gain complete control over when meetings can be booked on your calendar by customizing your availability – down to as little as 15 minutes on one day of your week.
Time Zones Made Easy
Never do the east coast/west coast/mountain time math again by keeping everyone in their local time zone.
Brandable
Incorporate your own brand and colors into TimeZest for a seamless client experience.
Multiple Language Support
The TimeZest scheduling page is fluent in English, Spanish, French, Dutch and German and automatically detect user language settings.
Public API
Bring all of TimeZest’s functionality to anything that can make API calls. TimeZest is the easiest to integrate tool in the MSP space today.
Customizable Notifications
Notify and remind your staff and clients of scheduling requests and upcoming appointments in your own way.
Use Cases
Effortless scheduling for every team in your organization
Helpdesk
Schedule time with clients from a ticket for faster issue resolution.
Project Team
Schedule out tasks in the future creating smoother project timelines.
Account Management
Schedule QBRs and customer meetings in less time with a greater chance of success.
Sales and Executives
Strike while the iron is hot by setting meetings with prospects and talent more easily.
Hear it from our customers
Of the hundreds of ConnectWise add-ons that aim to make our lives easier, TimeZest actually delivers 100%.
Bas van Nunen
Alliance Business Technologies
Brisbane, Australia
TimeZest is a gamechanger for MSPs. You can’t go wrong with TimeZest.
Thomas Fox
Tech Experts
Monroe, MI USA
TimeZest has been a huge time saver for our technical team! They keep adding features and it is getting even better!
Wayne Edgar
F1 Solutions
Huntsville, AL, USA
What Changes
Your PSA runs your service delivery.
Now it can run your scheduling too.
Client self-service scheduling, live availability, and automatic ticket updates, inside the PSA workflow your team already lives in. The back-and-forth ends here.
