Scheduling and Dispatch, in the same workflow.
Dispatch HQ helps your team decide what to work on next. TimeZest scheduling coordinates when that work happens with your client. Both run inside ConnectWise, Autotask, and HaloPSA.
Where they connect
When a ticket needs a client appointment, Dispatch HQ can send a TimeZest scheduling request before the ticket is assigned. Dispatchers can also send one straight from the queue with a single click.
Scheduling
Your client picks a time.
The ticket updates itself.
Tickets flow in, get triaged, prioritized, and handed out — one at a time, all day long. Works acceptably at small scale. Buckles with growth.
How Scheduling Works →Dispatch HQ
Every ticket comes pre-triaged.
Every recommendation shows why.
From a queue the system has already ranked by priority, SLA window, and skill fit. The ranking happens before anyone has to decide.
How Dispatch HQ Works →