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From the Desk of Mr. Zest

Latest news

Dispatch

May 5, 2026

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3 minute read

When Your Dispatcher is Out, Your Operation Shouldn’t Be

It’s 7:48 AM on a Monday, and Sarah, your dispatcher of four years, has the flu. By 9:15 AM, two things are true. The first: …

Alan Vollmar

Dispatch

April 14, 2026

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4 minute read

When Is It Time to Formalize Your Dispatch Layer?

It usually happens on a Tuesday afternoon. An emergency ticket lands, the dispatcher starts moving pieces around, and within twenty minutes half the team’s schedule …

Alan Vollmar

Dispatch

March 25, 2026

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4 minute read

Why MSP Dispatch Breaks at The Ticket Level

It’s 2:15 PM. A ticket just landed in your L2 queue. Priority: High. Client: frustrated. Description: “User can’t access email.” That’s it. That’s the whole …

Alan Vollmar